| To provide support to clients and the engineer team, making sure reactive tasks are completed within SLA Help Desk Coordinator Duties: Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Scheduling efficiently to reduce engineers travel time Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors and Woodford engineers daily, to chase overdue work Improving the standard of our client’s buildings / maintenance Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues. To operate and be measured against business KPI’s Always demonstrate professionalism Deliver great customer service to our clients and contractors Building outstanding working relationships with our clients, contractors and other departments within the business Bring innovation and better ways of working Gathering information from the engineers and placing orders for parts and materials Quoting for additional work Invoicing completed work |
| Essential | ||||
| Develop good and effective relationships with all aspects of the business internally and externally | ||||
| Demonstrate an ability to ensure confidentiality | ||||
| Excellent scheduling skills | ||||
| Excellent planning and organisational skills | ||||
| Excellent written and oral communication skills | ||||
| Ability to work independently or as part of a team | ||||
| Excellent attendance and time keeping record | ||||
| Attention to detail | ||||
| Ability to achieve results | ||||
| Ability to take a pro-active approach and problem solve | ||||
| Flexible approach to work, prioritising and meeting deadlines | ||||
Ability to coach and inspire others
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