Our Customer Promise
Our operating policies are:
We will never give you your problem back. We will resolve it. Or, if unforeseen works are uncovered, we will provide financial options for you to choose to suit your budget.
We consider most break down calls to be urgent and treat these accordingly. We can develop Service Level Agreements that meet the needs of our clients.
If you would like to experience our PPM service in action please contact our Customer Services Team and we will arrange a survey or meeting to discuss your requirements.
We operate a 24/7, 365 Day Emergency Service to ensure that we are available whenever any of our customers need us.
We offer a ‘can do’ Approach to our clients requests.
We are dedicated to Health & Safety ensure that we carry out our works in a safe manor at all times with our engineers all fully trained and accredited with Skills / CSCS Cards.
Our Customer Service Teams use a Computer Aided Facilities Management Package to log the PPM and Reactive Repair Visits for your premises to enable us to monitor the works at every step. Using this system we are able to provide updated information as soon as the works are completed.
Our Service Engineers are equipped with hand held PDAs which we use to allocate their jobs which are updated as they go to provide real time information for our Customer Service Teams
Our Service Engineers wear our Company Uniform and always show their Company Identification Card on arrival at a property.
Our engineers keep abreast of changes in Technology by attending Manufacturers Training Courses as well as keeping up to date with Legislation.