Planned Preventative Maintenance (PPM)
The object of Planned Preventative Maintenance (PPM) is to prolong the life of plant, and avoid operational disruption by minimising breakdowns by the most economical means possible.
As experts in this field we can advise and guide you through these stages recommending the most cost-effective methods and visit frequencies necessary.
All of this without compromising budget or the essential needs of plant, manufacturers' warranty or building requirements.
Our Integrated Service Plans can include your Statutory Requirements including:
- Gas Boiler Servicing
- Gas Safety Checks
- Water Hygiene Regimes including Water Testing
- Legionella Risk Assessments (L8 Compliance)
- Electrical Testing
- PAT Testing
- Emergency Lighting Testing
- Air Conditioning & FGas Requirements
- Ventilation Hygiene including Duct Cleaning
Our Service & Maintenance Department has evolved progressively with the company building on the reliability that has earned us a reputation for delivering our promises including the provision of outstanding Customer Care and Aftercare to our completed projects and to other clients to whom we offer our services on projects completed by others.
We pride ourselves on reliably exceeding expectations of the clients and deliver high levels of Customer Care.
Our Service & Maintenance Team Members
The Service & Maintenance Department is staffed by a dedicated team including our FM Director Mark Wood, Service Manager Anthony Kearney, Customer Care Manager Elaine Bellchambers and Customer Care Assistant Jessica Degraag.
Each member of the Team has many years of experience in Service & Maintenance and Customer Care and they are all extremely Customer Focused.
Our Service Department & Customer Care Team have dedicated telephone number and email addresses to enable our staff to be easily contacted by our clients including a separate phone number for our 24/7 Emergency Out of Hours Service.
Dedicated Phone Numbers
We have a team of in house Service Engineers who are very experienced and customer focused.
All of our Service Engineers wear Company Uniforms, carry a Company Identification Card, and drive Sign Written Company Vehicles to ensure they can be easily identified when attending a client's property.
Our Service Engineers are trained to be polite and courteous and to explain the reason for their visit on arrival at the premises.
Information & Technology – Software / PDAs
Our Service & Maintenance Department uses the latest in Service & Maintenance Software which is used to log all of our projects and the individual addresses at handover stage against which we log the Assets.
All reported problems are entered onto the system and once an appointment has been made with a client, a job is deployed to our Service Engineers Hand Held PDA which contains full information regarding the nature of the problem, the equipment details and any specific information relating to the visit including the appointment details and access arrangements.
Once the repair has been carried out our Service Engineer updates the notes on the Job and the information comes back to our Service & Maintenance Back Office System automatically.
The Software has various modules which offer benefits to our clients including a Web Module which enables our clients to log in via secure username and password to gain access and view the status of individual jobs which can be identified either by address or clients reference numbers.
In addition to this if requested our system can be set to email a PDF copy of the job details to the client as soon as the system is updated by the Service Engineer.
The system can also produce a number of bespoke reports such as weekly completion lists etc. using data extracted from the system and exported into an MS Excel Spreadsheet.
Response times – Normal Hours / Out of Hours
We ensure we maintain adequate numbers of Service Engineers to be able to respond to Emergency Repairs whilst still meeting Planned Appointments for Customer Care type calls and Planned Preventative Maintenance Visits.
We can respond to Emergency Calls within 2 Hours often sooner depending on the location.
In addition to the Normal Hours Service we operate a dedicated Out of Hours Service which again to operated using our own Service Engineers 24/7 365 Day per Year.
Any calls received out of hours are notified to our clients the following day together with details of the works carried out to resolve the problem.
Planned Preventative Maintenance
As part of the internal Handover Process we prepare Plant Schedules of all equipment within the Plant Rooms and individual properties and utilise these Schedules as the basis of a Planned Preventative Maintenance programme for the site.
We ensure that all plant items have service visits Scheduled in line with the product manufacturer's requirements.
In the absence of Service Recommendations by the Manufacturers we refer to the content of SFG20 which is the recognised industry standard for Service and Maintenance.
We offer a fully managed service and ensure that we include the Service & Maintenance of Specialist Sub Contractors equipment such as BMS Systems & CHP (Combined Heat & power) to ensure all equipment is maintained to high standards and therefore warranties maintained.
As part of the Planned Preventative Maintenance regime we ensure that Log Books are maintained on site and are completed on all visits together.
We build into our Planned Maintenance Schedule regular inspection visits which are programmed to suit the amount of equipment on site and the potential for problems to arise undetected.
These inspection visits can be either weekly or monthly as required and have far reaching benefits in that the early indications of problems can be identified and any necessary repairs carried out in a planned environment rather than reactive or even Emergency Repair.
We ensure that all Statutory Compliance Checks are carried out and documentation maintained.
Manufacturers Product Training
Our Service Engineers regularly attend product training with the manufacturers of any equipment that we install as part of our Project Works to ensure that they are fully familiarised with the Servicing & Fault Finding Procedures which enables us to quickly & efficiently deal with any problems that arise.
In addition to the product training with the various manufacturers we arrange to keep a stock of known spare parts that are likely to be required which again enables us to carry out a higher proportion of 'First Time Fix' Repairs.
Manufacturers Aftercare Service Liaison
Our Service & Maintenance Staff ensure we have excellent lines of communication in place with various product manufacturers to ensure that should we find ourselves in a situation where even with the product training and manufacturers telephone support that we need the manufacturers to arrange for their own engineers to attend to a problem we already have arrangements in place.
We manage the process and ensure that we follow up the arrangements either with a joint visit with one of our engineers or supervisors or by following up with telephone calls to determine the outcome of the visit.
Project Handover and Project Involvement
As part of our Handover Procedures and Introduction of the Service & Maintenance Department to the client and end users / concierges we provide information on the dedicated telephone numbers to be used to get directly through to our Customer Services Team together with email addresses for the whole team.
The internal handover from Projects to Service & Maintenance includes a site induction of our Service Engineers as the works are nearing completion and again at Project Handover with a view to familiarising them with the location of all services and items of equipment installed.
Examples of Current Work
We currently carry out Planned Preventative Maintenance on the following Projects on which we carried out the original installations: